Frequently Asked Questions
Please email us with any questions or
concerns in the meantime!
What is the best way to get ahold of you and how do I book?
Email is the best way to get ahold of us as we are out and about most days and we can review and respond to email questions/bookings in the evenings. We do offer free consultations to discuss items and our rental process and contract that we need to get signed upon reserving items.
We can email proposals/quotes, but this does not secure bookings until made in to a reservation.
Can we visit your rentals in-person?
No, we do not have a showroom or display area for our rental items. We have a home-based office and a separate storage area for all of our rental items, of which most items are packed away in storage containers. All items are accurately displayed online here in our inventory.
If you have a absolute need to see items in person, we then may be able to make arrangement for viewing items in person.
Can we pick up rental items or is it delivery only?
We do offer a easy pick up/drop off site on most items, close to North City Market and the Animas River Trail. If interested in pickup of items we can schedule a pickup/dropoff time at our home-office location, discussed further in email or phone. We normally stage items and may not always be able to assist with load up, as we may not be present and be out on other deliveries.
When do I pay for my rentals and are there any additional fees?
We do require you to pay full upfront before rental items are delivered or picked up.
We will not deliver or setup items that have not been paid in full. Large orders over $1,000 may be subject to 50% deposit upfront to secure reservations. All linens, tablecloths and napkins do require a 50% upfront non-refundable deposit, minimum 2 weeks prior to event date. All items are subject to 8.4% Durango Sales Tax and additional Delivery/Setup(if desired)/Pickup fees depending on location.
Rental orders totaling over $500 and paying by credit card, will be subject to additional square service fee of 2.9%. We can accept cash, check, or credit card, and can email over digital invoices which can be paid in advance online.
What if I need to cancel my rental items? Cancelled event?
Changes / cancellations to your order are preferred at least one month in advance. We do understand life happens and we will do our best to work with you, however any rental reservations and event cancellations within 48 hours of reservation date are subject to a 50% non-refundable fee. We pull, prep, and reserve all of the items out of our inventory for your event and cannot afford last minute cancellations. Table linens ordered 2 weeks out from event date will be subject to the 50% non-refundable restocking fee.
How will my rental items be delivered?
For tables, chairs, and other items, we deliver items in stacks close to delivery truck or within 50 feet. Any further distance or setup of items could be subject to additional setup/install fees. Rental items are based on a 24 hour rental period, unless discussed otherwise. We do offer set-up/install of items for additional fees. If you just choose delivery/pickup, we expect items to be organized and stacked the same way they were delivered for our return pickup. Pricing varies depending on items and dates.