Frequently Asked Questions
What is the best way to get in touch with you?
Email is the best way to get ahold of us. We do offer free consultations to discuss items, our rental process, and contract - that needs to be signed to secure your reservation.
Do you have a showroom to see rental items?
No- we do not have a showroom or display area. We operate a home-based office and separate storage area for all rental items. All items are accurately displayed online here in our inventory.
Can we pick up/drop off rental items or are items delivery only?
We do offer a easy pick up/drop off site on certain items, close to North City Market in Durango.
If you are interested in pickup/dropoff of items, we can schedule a time at our home-office location.
Some larger rental items may not be available for pickup - MPR must deliver/install.
When do I pay for my rentals and are there any additional fees?
To secure your reservation a 50% deposit is required. Full payment must be made in advance of all rental items delivered or picked up. We will not deliver items that have not been paid for in full. All linens, tablecloths and napkins must be reserved one month prior to event start date, and require a 50% upfront non-refundable deposit.
All rental items are subject to 8.4% Durango Sales Tax and additional Delivery/Setup/Pickup fees may be charged depending on event location and contract agreement.
All orders paid by credit card, totaling over $500, will be subject to an additional square service fee of 2.9%. We accept cash, check, or credit card.
What if I need to cancel my rental items? Cancelled event?
Any changes / cancellations to your order must be made at least 30 days in advance.
We understand life happens and will do our best to work with you, however rental reservations and event cancellations within 48 hours of reservation are non-refundable.
When you submit a deposit, we reserve our product for your chosen date and fully commit to being available for your event. To secure your reservation, we require a 50% non-refundable deposit. Once your reservation is confirmed, the deposit cannot be refunded unless we receive a notice of cancellation at least 30 days before the delivery date (not the event date), as stated in our electronically signed service agreement.
However, we understand that unexpected circumstances can arise, and we are willing to work with you to reschedule your event for a later date if you provide a 30-day notice.
Regarding tents and canopies, if you cancel and another customer requests to book the same tent, we will refund the fee to you. Otherwise, the tent fee will be retained.
For heaters and linens, they are non-refundable if cancelled within 30 days of the event.
If you need to make changes to your order, it is preferable to inform us at least one month in advance. During the busy summer and fall seasons, we cannot guarantee changes to your order, particularly if they involve increases in quantities, closer to the event dates. We always recommend estimating on the higher side when it comes to counts. For linens, we require at least one month's notice to ensure you get your preferred size and color choice.
How will my rental items be delivered?
For tables, chairs, and other items, we deliver items within 50 feet of the delivery truck. Any further distance or setup of items are subject to additional setup/install fees. Rental items are based on a 24 hour rental period, unless discussed otherwise. We offer set-up and installation of items for additional fees. If you choose our delivery/pickup option, items must be organized and stacked in a similar fashion as to how they were delivered. Delivery pricing varies on rental items, dates, and locations.